Our mission is to bring fast, reliable and ethical internet service to every community and every customer we serve. That means:
Faster, more reliable internet with fiber-to-fiber connections
Generating local jobs to provide friendly, local customer service
Working with each community to make sure that everyone gets equal access to great internet service
Our business philosophy
As a locally-owned, customer service-focused internet company, our goal is to build fast, reliable internet from the ground up. Our ethos puts the interests of the community and its residents first. We support: municipal fiber initiatives, fair competition, net neutrality, privacy and equitable, and open access for all.
These pillars guide the business decisions we make every day. You have our word that we will never sell your information or usage data, and we minimize data retention so that you can rest easy, knowing that your privacy is being protected.
We believe that standing by these core pillars and providing a real choice to the community we’ll succeed at building a better community and a better internet. Full stop.
With Atherton Fiber, you’ll know that your connection is delivered by state-of-the-art fiber, from the network hub straight to your home. But it’s also a tremendous bargain. And our prices are fully transparent. We incur no fees outside of our listed monthly prices, and we have no contracts, no data caps, and no speed “throttling”.
Additionally, we do not offer bundled deals. With us, you don’t need to read the fine print, because we haven’t got any.
All of this comes as a great relief to our customers who have had bad experiences with our competitors’ opaque pricing plans, hidden fees, cancellation fees, service fees, “accidental” overcharge fees, bundled fees and, of course, those infamously frustrating automated phone trees (and outsourced call centers).
Our commitment to you
We stand by our word and we’re proud of our product, our team, and the way we choose to run our business. We hope you choose to support us and we count on you to tell us what we can do better. We’re just around the corner (and one phone call away).
To sign up, call us between 8:30am to 5:30 pm PST, Monday through Friday, to talk to Alex or Ken (our customer on-boarding team): 650-418-2234
Or fill out this quick form to let us know a time that works for us to call you.